Luz & Rang
Your satisfaction is our priority. Explore answers to your questions below
Need help?
Frequently Asked Questions
Shipping Information
Our shipping options include standard shipping for all orders. We offer free shipping across the USA
Currently, we ship across the USA, ensuring your orders are delivered with care. Unfortunately, we do not offer international shipping at this time.
We’re always exploring ways to expand our reach, so stay tuned for updates on international shipping. In the meantime, don’t miss out on our year-round discounts and exclusive promotions for our valued customers.
We offer free standard shipping on all orders. Once your order is placed, it is processed on the next business day. After dispatch, delivery typically takes 2 to 5 business days, depending on your location. You’ll receive detailed tracking information and an estimated delivery window in your confirmation email once your order has been shipped.
Returns & Exchanges
At Luz & Rang, every piece is thoughtfully crafted in limited quantities, reflecting our commitment to heritage and artistry.
Because of the nature of our collections, all sales are final and non-exchangeable.
We kindly encourage you to review product details, dimensions, and descriptions thoroughly before placing your order.
If you have any questions before purchasing, we’re always happy to assist.
Feel free to reach out to us via email at Support@luzrang.com, and we’ll be happy to assist you. For the fastest response, you can also reach us via Instagram direct message. Just send us a text, and we’ll connect with you directly.
Orders
Eager to know the status of your order? Track your order in real-time by clicking the link below. Simply enter your order number and email to get the latest updates on your delivery.
Track Your Order Here
Need More Assistance?
If you have any additional questions or require further assistance, feel free to reach out to our team via email or Instagram chat. We’re here to help you with any concerns you may have.
In the meantime, explore the rich heritage behind our designs and discover the artistry that makes each piece truly unique.