Refund & Exchange Policy

We hope you love the pieces you bring into your home from Luz & Rang. But we understand — sometimes things don’t align.

If you’re not fully satisfied with your purchase, you may return it within 15 days of delivery for store credit or a replacement (if the same item is in stock).

Items Not Eligible for Return

• Final sale or discounted items
  

Conditions for Returns

• Items must be unused, unwashed, and returned in original condition.
  
• We cannot accept items that are damaged, soiled, or altered by the customer.
• To ensure safe return, please use a trackable and insured shipping method.
  
  

Shipping Responsibility

• Change-of-mind returns: Customers cover return shipping costs.
• Damaged or defective items: Luz & Rang will cover return shipping and arrange a replacement or issue store credit.
  
  

How to Start a Return

1. Support@luzrang.com with your order number and the item(s) you’d like to return.
2. If your return is approved, we’ll provide instructions for sending your item back.
3. Once received and inspected, we’ll issue store credit or send a replacement (if available).
   
   
   We want every aspect of your shopping experience with Luz & Rang to be seamless.
   If you have any questions regarding our Refund and Exchange Policy or need assistance with your order, please reach out to us at Support@luzrang.com.
   For the fastest response, you may also send us a direct message on Instagram.
   

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